MRC Holland BV takes the protection of your data and your privacy very seriously and acts in accordance with the applicable data protection laws. This privacy policy informs you of the type of personal data MRC Holland BV collects, for which purpose, and how we process and protect this data. This document applies to all services of MRC Holland BV, including the www.mrcholland.com website. By using our services or website(s) you agree to the collection and processing of personal data as outlined in this policy.

What personal data do we collect, process and for which purposes?

MRC Holland believes in and practices information collection minimization, striving to gather only the information it needs and to store it for as long as needed to provide a service or as legally required. While using our services, MRC Holland will collect and process personal data in a context-dependent manner.

Orders

The legal bases for processing your personal data when you place an order are the fulfilment of contractual and legal obligations, and our legitimate interests. When you place an order or request a quote, we may ask for (and process) your contact information, affiliation, billing information and any other information that is necessary to fulfil your order. This information is stored to improve our products and services and to contact you with important safety information in exceptional situations (e.g. a field safety notice).

Technical support

The legal bases for processing your personal data when you contact us for Technical Support are the fulfilment of our contractual and legal obligations to respond to any relevant concerns which you have contacted us about. When you contact one of our support departments, we collect the information you provide for two main reasons: (1) to help us respond efficiently, and (2) for post-market surveillance purposes, in accordance with the applicable relevant regulatory legislation.

Ensure that all (raw) data and samples sent to us are anonymised and free from personal data. This includes, but is not limited to, (raw) data and (DNA) samples sent to us for the purpose of troubleshooting, as part of a test phase or as part of a validation study. If data files inadvertently contain personal data, then we will treat this with the utmost confidentiality, and we will inform you. Consider your responsibility to ensure that you have the necessary permission and consent to send us (raw) data and (DNA) samples as required by the relevant regulations.

Newsletter

The legal basis for processing your personal data when you subscribe to our newsletter is your consent. When you are subscribed to one of our mailing lists or when you are an existing customer, we may use your email address to notify you about company news, product updates, related product or service information, and other information. You can unsubscribe from all or from specific email messages at any time by following the unsubscribe instructions at the bottom of the email or by contacting us.

Registration of MRC Holland accounts

The legal bases for processing your personal data when you register for an MRC Holland account are the fulfilment of our contractual and legal obligations or consent. If you register for an account, we collect the personal data that you provide upon registration or that you later enter as part of your profile. This at least includes your name, email address and country of residence. This information is collected for the following three reasons:

• If you generate a free license for one of our software packages, such as Coffalyser.Net or Coffalyser digitalMLPA, we will sporadically use your contact information to send you important (safety) notifications about the software.
• If you subscribe to our newsletter, we will use your contact information to send you this newsletter.
• If you subscribe to updates of your favourite products, we may use your contact information to send you occasional product-specific updates such as information about new versions, important (safety) notifications or an invitation to take part in a survey to help improve one of your favourite products. We may also sporadically send you information about new products that are closely related to the products you subscribed to. Our customer surveys are anonymised unless otherwise agreed upon with the participants.

Events, workshops and webinars

The legal bases for processing your personal data are the fulfilment of our contractual obligations or consent. If you visit our booth during a conference or a symposium, we may ask you to provide us with your contact details for future communication. When registering for one of our online workshops or webinars, we will collect details such as your name, email address, company and country of residence. For paid events, we also collect billing information. The data collected will only be used for the purpose as agreed with you.

Job applications

We collect personal data from applicants interested in job opportunities at MRC Holland. The legal basis for processing your personal data in order to carry out the application process and hire new staff is legitimate interest. All personal data provided by you, including your resume, motivation letter and, if applicable, contact details of employee references, will be retained for a period of up to 4 weeks after the end of the application procedure. If you consent to this, the data can be retained for 12 months, so that we can contact you again if a matching vacancy becomes available. If you wish your personal data to be deleted at a different time other than 4 weeks after your application, please contact us. No personal data from applicants will be shared with other organisations.

Website

The legal basis for processing your personal data if you visit our website(s) is the fulfilment of our legitimate interests. If you visit our website(s), we collect technical information about your visit and about the way you interact with the website(s). This includes information such as your IP address, the pages of the website(s) you visit, your search queries, the date and time of your visit, the type of device used, and other non-personal data. When you are logged in to your MRC Holland account (see above) while browsing our website(s), the pages you visit may be coupled to your account. We collect this information to maintain and improve our services, and will only analyse aggregates of the data whenever possible. For example: we do not analyse at which times you visit our websites, but we may analyse at which times our websites are most often visited in general.

We use the necessary cookies for the login functionality of your account, and for the features provided by the Deskpro helpdesk software (ticket system) that powers our support pages. Detailed information about the cookies utilized by our ticket system can be found here. We also use Google Analytics, which uses cookies to track how visitors use our websites; more details can be found here.

You may choose to set your web browser to refuse cookies. If you do not accept cookies, you may not be able to use some portions of our websites or parts of the websites may not function properly.

Third-party processors

We share information with a limited number of third-party processors who provide us with services, but only under strict conditions. The following third-party processors may have access to some of your personal data:

• We employ a software development consultant to help maintain and develop our Coffalyser.Net and Coffalyser digitalMLPA software.
• We use Google Analytics from Google to collect information about the behaviour of visitors to our websites. Google collects information such as your IP address and how you navigated our site. More information about the data that Google collects, and how this is used, can be found here.
• We use the services of Schuttelaar & Partners for the technical maintenance of our main website, www.mrcholland.com. They may access the data stored by our website, including your account details, for purposes including technical troubleshooting and development.
• We use email distribution services of MailCamp to send newsletters. They may have access to your email address if you subscribed to one of our mailing lists.
• Maintainers of essential IT infrastructure may have access to some of your personal data.

How do we store and protect your data?

MRC Holland adopts appropriate data collection, storage and processing practices, and security and organisational measures to protect within commercially acceptable means against unauthorized access, alteration, disclosure or destruction of your personal data, your account, and other non-personal data.

We do not share any of your personal data publicly or with third parties without your explicit consent, except when required to do so by applicable law and in the specific situations explained in the section Third-party processors above.

MRC Holland keeps most personal data for at least 10 years to help ensure the best quality and optimum safety of our products, and to provide you with our services. 

What are your data protection rights and how can you exercise them?

MRC Holland would like to make sure you are fully aware of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request a copy of your personal data from MRC Holland.
• The right to rectification: You have the right to request that MRC Holland corrects any information stored that you believe is inaccurate. You also have the right to request MRC Holland to complete information you believe is incomplete.
• The right to erasure: You have the right to request that MRC Holland erases your personal data.
• The right to restrict processing: You have the right to request that MRC Holland restricts the processing of your personal data.
• The right to object to processing: You have the right to object to MRC Holland's processing of your personal data.
• The right to data portability: You have the right to request that MRC Holland transfers the data that we have collected to another organization or person of your choice.

These rights are valid only under certain conditions, depending on the legal basis that the personal data has been processed. If you make a request, MRC Holland shall provide a response within one month. If you would like to exercise any of these rights, please contact us.

How do we deal with information from individuals under the age of 13?

Our services are not directed at children. We do not knowingly collect any personal data about children under the age of 13 on our website or for the purposes mentioned in this privacy policy. If we become aware that personal data of children under the age of 13 has been mistakenly provided to us, we will treat this confidentially and take steps to remove or anonymise this data as applicable.

Changes to our privacy policy

MRC Holland keeps its privacy policy under regular review and places any updates on this web page. We encourage you to frequently check this page for any changes.

How to contact us

If you have any questions about MRC Holland’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

How to contact the appropriate authority (breach reporting)

If you wish to report a complaint or if you feel that MRC Holland has not addressed your concern in a satisfactory manner, you may contact the Dutch DPA (Autoriteit Persoonsgegevens) which deals with the protection of personal data as a fundamental right in the Netherlands.

Website: https://autoriteitpersoonsgegevens.nl/en
Phone: +31 (0)88 1805250
Address: Hoge Nieuwstraat 8, 2514 EL The Hague, the Netherlands

 

 

Last updated on: 17 September 2024.