Ordering Information
Shipping
All products are shipped from Amsterdam, the Netherlands on dry ice or with ice packs, using a courier service (DHL, FedEx). We aim to ship orders within 1.5 weeks of order placement when products are in stock.
All destinations: Shipments occur every Monday.
Central Europe, USA, and Canada: Shipments occur every Monday and Wednesday.
Shipping and handling costs
The Netherlands: For orders below € 900, shipping/handling costs (€ 45) will be charged.
Europe: For orders below € 900, shipping/handling costs (€ 65) will be charged.
Outside Europe: For orders below € 2500, shipping/handling costs are € 135 in case a courier service can be used.
Prices are based on shipment by courier service (DHL, FedEx). Different prices apply for freight forwarding, please enquire.
Custom fees and import taxes
The recipient will be responsible for any local import or other taxes levied outside the Netherlands. Customers from the European Union will have to pay tax in their own country.
Returned goods policy
Errors by MRC Holland in shipped orders will be replaced at the expense of MRC Holland. Product exchange is not possible for any goods in the event ordering errors were made by the customer. Products that have been shipped cannot be resold.
Payment information
We only accept payment by bank wire. Payments by checks or credit cards are not accepted.
At the time of shipment, an invoice is sent by email (preferable) or by ordinary mail. Payment is due approximately 30 days after shipment. Bank fees are the responsibility of the customer. Your payment must include your customer and invoice number.
Bank information
|
ABN-AMRO bank |
Account no. of MRC Holland bv |
Discounts
- A 5% discount will be given for orders exceeding € 7500 (not in combination with other discounts).
- Discounts on our prices are possible for orders from countries with a low average income. Contact us for more details.
Product use
Any product manufactured and/or distributed by MRC Holland should be used in accordance with the product's labelled intended use. See our general Terms and Conditions of Use for more information.