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Ordering Information

Shipping

All products are shipped from Amsterdam, the Netherlands on dry ice or with ice packs, using a courier service (DHL, FedEx). We aim to ship orders within 1.5 weeks of order placement when products are in stock.

All destinations: Shipments occur every Monday.

Central Europe, USA, and Canada: Shipments occur every Monday and Wednesday.

Shipping and handling costs

The Netherlands: For orders below € 900, shipping/handling costs (€ 45) will be charged.

Europe: For orders below € 900, shipping/handling costs (€ 65) will be charged.

Outside Europe: For orders below € 1500, shipping/handling costs are € 120 in case a courier service can be used. Different prices apply for freight forwarding, please enquire.

Prices are based on shipment by courier service (DHL, FedEx). Different prices apply for freight forwarding, please enquire.

Custom fees and import taxes

The recipient will be responsible for any local import or other taxes levied outside the Netherlands. Customers from the European Union will have to pay tax in their own country.

Returned goods policy

Errors by MRC Holland in shipped orders will be replaced at the expense of MRC Holland. Product exchange is not possible for any goods in the event ordering errors were made by the customer. Products that have been shipped cannot be resold.

Payment information

We only accept payment by bank wire. Payments by checks or credit cards are not accepted.

At the time of shipment, an invoice is sent by email (preferable) or by ordinary mail. Payment is due approximately 30 days after shipment. Bank fees are the responsibility of the customer. Your payment must include your customer and invoice number.

Bank information

ABN-AMRO bank
Gelderlandplein 1
1082KX, Amsterdam
The Netherlands

Account no. of MRC Holland bv
IBAN code: NL56ABNA0418965056
Swift code: ABNANL2A
VAT: NL813 037 761 B01
Trade register: 34204804

Discounts

  • A 5% discount will be given for orders exceeding € 5000 (not in combination with other discounts).
  • Discounts on our prices are possible for orders from countries with a low average income. Contact us for more details.

Product use

Any product manufactured and/or distributed by MRC Holland should be used in accordance with the product's labelled intended use. See our general Terms and Conditions of Use for more information.

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