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Join MRC Holland

MRC Holland has been paving the way to copy number confidence for over a decade. As the inventors and manufacturers of MLPA®digitalMLPA™ and a Melt Assay for newborn screening, we supply the world with simple solutions to genetic inquiries.

As a successful, growing biotechnology company located in Amsterdam, the Netherlands, we offer a young, dynamic, and multi-national working environment. If you are passionate about providing the world with simple and affordable solutions to detect genetic aberrations, and enjoy a vibrant, family-friendly work environment: come join our team!

Read what our employees have to say about MRC Holland.

Biomedical Scientist – Technical Support Specialist (Full-Time)

The mission of the Technical Support & Marketing team (12 staff) is to maximise customer satisfaction. Our customers are laboratories worldwide that use our products for diagnostics or research of genetic diseases. As their main point of contact, you help customers by answering questions and troubleshooting data. Technical Support Specialists also provide vital feedback on the performance and quality of our products to Product Development and Quality Assurance. To contribute to customer success, the team is involved in developing educational and marketing materials and organising events. Each Technical Support Specialist has their own specialization and projects, which are carried out with a high level of autonomy.

Responsibilities

  • Provide technical support and troubleshooting, mostly by email and remote support sessions.
  • Play an active role in further improving customer success by developing educational and marketing materials, and organising and hosting educational and promotional events such as webinars, workshops and congresses.
  • Play a pivotal role in Post-Market Surveillance (PMS), the monitoring of our products after they have been placed on the market, by analysing incoming feedback and reporting on the performance of our products.
  • Represent and communicate the customer’s point of view in cross-departmental meetings to contribute to the further improvement of MRC Holland products and services.

Qualifications

  • MSc or PhD degree in Biomedical Sciences, Molecular Biology or similar

Requirements

  • An inquisitive, analytical mind, that enjoys solving puzzles.
  • An ability to understand and anticipate the need of others, to see and explain things from the customers’ perspective.
  • (Near) native level English in both writing and speaking. Basic knowledge of Dutch. 
  • Openness to other cultures, sense of humour (a huge plus).
  • Good writing, communication and presenting skills.
  • Self-starter, accurate and organized way of working.
  • Ability to work independently as well as part of the team.

What do we have to offer?

We offer a great position in a medium-sized, flexible organization, where many people work from different cultural backgrounds, and where independence and professionalism are of paramount importance. In addition, we have excellent employment conditions. At MRC Holland we have 28 vacation days a year and are also closed between Christmas and New Year's Day. We have an excellent pension scheme and extensive collective health insurance with reimbursement from MRC Holland. Finally, you will receive a reimbursement of max. €25 per month on your sports subscription, and you can participate weekly in one of our in-house yoga classes or Dutch classes.

Interested?

Please send your cover letter and curriculum vitae by email to apply@mrcholland.com. The same email address can be used for any questions.

Only applicants who are currently residing in the Netherlands and possess a valid working permit will be considered. As part of the application procedure, you may be asked to perform a written assessment at home.

For more information on our company and products, see www.mrcholland.com.

 

Acquisitie naar aanleiding van deze advertentie wordt niet op prijs gesteld.

Only direct applications are welcome.

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